MASCEC’s Commitment & Compliance to the Americans with Disabilities Act

Dec 26, 2018

THE AMERICANS WITH DISABILITIES ACT (ADA)

The Americans with Disabilities Act of 1990 (ADA) is landmark federal legislation that opens up services and employment opportunities to the millions of Americans with disabilities. The ADA affects access to employment; state and local government programs and services; transportation, and access to places of public accommodation such as businesses, non-profit service providers; and telecommunications.

MID-ATLANTIC STATES CAREER AND EDUCATION CENTER’S ADA COMMITMENT AND COMPLIANCE

Mid-Atlantic States Career and Education Center is committed to ensuring that no person is excluded from participation in or denied the benefits of its services on the basis on their disability as provided by the Americans with Disabilities Act.

Mid-Atlantic States Career and Education Center’s management, and all supervisors and employees share direct responsibility for carrying out Mid-Atlantic States Career and Education Center commitment to the ADA. Mid-Atlantic States Career and Education Center management group ensures accountability in this commitment, and supports all parts of the organization in meeting their respective ADA obligations. The management of Mid-Atlantic States Career and Education Center coordinates internally with all appropriate offices in the investigation of complaints of discrimination, and takes a lead role in responding to requests for information about Mid-Atlantic States Career and Education Center’s civil rights obligations and operations.

ADA Complaints

If you wish to file an ADA complaint of discrimination with Mid-Atlantic States Career and Education Center, please contact Mid-Atlantic States Career and Education Center via 856-514-2200 or my mailing to 111 S. Broadway, Pennsville, NJ 08070.

What Happens to my ADA Complaint of Discrimination to Mid-Atlantic States Career and Education Center?

All ADA complaints of discrimination received by Mid-Atlantic States Career and Education Center are routed to local area management for prompt investigation and resolution. All complaints received will be investigated, so long as the complaint is received within 180 days from the date of the alleged discrimination. Mid-Atlantic States Career and Education Center will provide appropriate assistance (online and otherwise) to complainants who are limited in their ability to communicate in English or require accommodation. Complainants will be requested to leave contact information for follow-up about their complaints.

Mid-Atlantic States Career and Education Center aims to complete investigations into all complaints received, within 90 days of receipt. In instances where additional information is needed to complete an investigation, the investigator will contact the complainant using the contact information provided. Failure of the complainant to provide contact information or any requested additional information may result in a delay in resolution, or the administrative closure of the complaint. Mid-Atlantic States Career and Education Center has a zero tolerance policy on discrimination and will take appropriate corrective measures in all instances where a violation of Mid-Atlantic States Career and Education Center’s non-discrimination policy has been established.

Once a complaint investigation is complete, complainants will receive a notice of finding via their preferred/available mode of contact which is by mail to 111 S. Broadway, Pennsville, NJ 08070. If no contact information is provided, a note regarding the outcome of the investigation will be saved on file for a minimum of three years. Complainants can contact Mid-Atlantic States Career and Education Center at any time to check on the status of their complaint.

Filing a Complaint Directly to the Federal Transit Administration:

A complainant may choose to file a Title VI complaint with the Federal Transit Administration by contacting the Administration at:

Federal Transit Administration
Office of Civil Rights
Attention: Complaint Team
East Building, 5th Floor — TCR
1200 New Jersey Avenue, SE
Washington, DC 20590

Further questions about Mid-Atlantic States Career and Education Center’s ADA Obligations

For additional information on Mid-Atlantic States Career and Education Center’s non-discrimination obligations and other responsibilities related to ADA, please call 856-514-2200 or write to:

Mid-Atlantic States Career and Education Center
111 S. Broadway
Pennsville, NJ 08070

Americans with Disabilities Act Complaint Form

Mid-Atlantic States Career and Education Center is committed to ensuring that no person is denied access to its services, programs, or activities on the basis of their disabilities, as provided by title Il of the Americans with Disabilities Act of 1990 (‘ADA’). ADA complaints must be filed within 180 days from the date of the alleged incident.

The information contained in THIS COMPLAINT FORM PDF is necessary to assist us in processing your complaint. If you require any assistance in completing this form, or if you would like to make a verbal complaint, please contact the President/CEO of Mid-Atlantic States Career and Education Center, 111 S. Broadway, Pennsville, NJ 08070. Phone number: 856-514-2200.

REASONABLE MODIFICATION

Mid-Atlantic States Career and Education Center recognizes that disabilities are as diverse as the individuals they serve and recognizes the need to make reasonable modifications to its policies, regarding assistance offered to passengers who may require additional assistance to use its services.

Under Title ll of the ADA, state and local governments are required to make reasonable modifications to policies, practices and procedures where necessary to avoid discrimination.

For those riders who require additional assistance, Mid-Atlantic States Career and Education Center will endeavor to accommodate all reasonable modification requests for such assistance by following procedures outlined below:

  1. Riders must inform the Mid-Atlantic States Career and Education Center of the need and specific type of additional assistance requested at the time ride reservation is made.
  2. Reservationist will advise Dispatcher of the specific rider need/request. Dispatcher will log the information within the client information system and determine the resources required to accommodate rider.
  3. The Dispatcher will evaluate the request and report to the Director of Transportation whether the request is reasonable to perform.
  4. If the Director of Transportation deems the service requested to be unreasonable to perform or to repeat on a regular basis, he/she must cite specific reasoning to support the finding and inform the Executive Director of the Salem County Office on Aging.
  5. If the Mid-Atlantic States Career and Education Center concurs with the finding of the Executive Director of the Salem County Office on Aging, the rider must be so informed via phone call at least 48 hours before the requested/scheduled trip. The finding must also be communicated to the rider expeditiously by written correspondence.
  6. Riders may appeal any such decisions by following established ADA grievance procedures. Complaints that a County program, service or activity is not accessible to persons with disabilities should be directed to the Executive Director of the Salem County Office on Aging by mail at 110 Fifth Street, Suite 900, Salem, NJ 08079.

A Complainant may also file a complaint with the US Department of Transportation by contacting the Department at: US Department of Transportation, Office of Civil Rights,

Federal Transit Administration
Office of Civil Rights
Attention: Complaint Team
East Building, 5th Floor – TCR
1200 New Jersey Avenue, SE
Washington, DC 20590